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At CaLLogix, our goal is to create a positive impression of your company every time the phone rings. Our staff is trained to make sure each call is handled quickly, politely and efficiently.
We provide inbound order services 24 hours a day, 365 days a year, and we specialize in catalog and retail order entry. By using a flexible, sophisticated data entry system, with scripts that mirror our client's call flow and procedures, we make the customer feel secure.
Our advanced systems enable us to enter and export required customer data-including credit card purchases, item and product information, quantity and price- with speed, accuracy and efficiency. We provide the customer with automatic credit charge calculations, including standard and expedited shipping charges.
In addition, scripts can be designed to up-sell and cross-sell items, to include gift messages, engraving, and to offer the customer the various ordering options and how to access help via customer service.
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